Online purchases made on Boyplaingroup.com can be applied for a full credit refund or item exchange within 15 days of the shipped date. According to our Return and Exchange policies, Return and Exchange will solely be accepted under the circumstances as follows:
1. The item is returned unworn, unused, unaltered, and unwashed with all tags attached.
2. The original return form, original receipt, and customs documents (if any) are attached.
3. Damaged, defective, or wrong item(s) can only be returned and/or exchanged with item(s) available on the Boyplain shopping online site.
We will not hold responsible for any mistaken order(s) stemmed from customers’ misunderstanding in products’ value and/or descriptions. Please note that your returned mail is not pre-paid. You will be responsible for the return shipping cost.
Mail the original return form to: All About Heartthrobs Co., Ltd. 253/964 Kheha Romklao 64 Alley, Ratpattana Rd., Ladkrabang District, Bangkok, Thailand 10520
As for the inquiries of the return form, contact us at firstname.lastname@example.org or here. The return process shall take no longer than 21 days from the return shipped date. Please note that it is recommended that you use an internationally or domestically standard carrier service that provides tracking numbers.